Returns & Exchanges

What can be returned?

If goods are faulty, wrongly described or different from a sample shown, we will offer you a repair, refund for faulty items only, store credit or replacement.. All items are thoroughly inspected for defects prior to shipping.

Returns will NOT be accepted for customers changing their mind after receiving there purchase.

You should contact us immediately (within 10 days) if you believe there is an error and deem it necessary to return the item. If the product is defective, damaged or has faults, please email us with photos to speed up the process. Please also note that, although every effort is made to photograph items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise.

When do items need to be returned by?

Return items are to be received within 14 days of originally contacting us.

Where do items need to be returned to?

Please return items to the following address:

Sassy Kat
37b Tarwin Street
Morwell VIC 3840

Shipping costs for returns?

Sassy Kat will only pay return shipping if the item is deemed faulty, returns for incorrect sizing purchased is at the buyers expense.

Credit for returns?

Once your item is received on the same condition as sent, Sassy Kat will either send out a replacement where possible or apply a store credit to,your account. Refunds will only be provided for faulty items.

Packing materials?

If the return item is a homewares product please ensure it is sent back in its original packaging.